Pdpaola Reviews

I have ordered a beautiful ring in the wrong size and I had some questions regarding how to do the exchange. Georgina was incredibly helpful replying to all my emails and doubts, always with a solution and kind words. Thank you so much for making this process so easy and smooth! Best wishes for the team 💛

The jewelry is exceptional and is exactly in matching my taste. Quality is also great the same for customer care, always in time, very helpful and customer oriented
THANK YOU 🥰

The whole experience is 5 star. From buying process to Client services, follow ups on order and even returns. Definitely a very good service.
Mayra

Very good and quickly

I made an order but I faced a problems with the courier. Mari, from customer care, gave me the best support in order to help me. As soon as I will receive it, I can give my feedback on quality of jewelry.
Thanks a lot for professionalism and availability.

Unfortunately I ordered a wrong ring size. The returning parcel was rejected in Spain for whatever reason and got send back to Hong Kong.
But happily Harry from PDPAOLA send me a gift voucher so I could order the right size right away.
So nice!

I contacted the company because of a complaint about my ring, from which unfortunately two crystals fell out. The response was extremely fast and friendly, as I only had to send pictures of the ring and they sent me a new ring at their own expense the same day! Sylvia, with whom we corresponded, had such a professional and friendly approach that I have never experienced before

Once again, great experience with the customer service. The claim of product guaranty is respected and honored. It was very easy to send my request, Sephora answered very quickly and did all that was needed for a quick resolution. I will keep purchasing my jewellery items at PD Paola. Thank you.

The shipping and packaging were good, but the quality of the jewelry itself is VERY BAD, especially for the price. My sister's earrings turned black in 2 weeks and mine arrived with a missing stone (another one fell off by itself a few days later). It looks like low quality chinese products but with cute designs and a lot of good marketing around. Save your money for jewelry that's worth the price.

The earrings i ordered were flawed but Georgina solved the return very swiftly.